Judith E. Lipson, M.A.

Licensed Professional Counselor / Trainer / Facilitator

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You are here: Home / Archives for communication

DEALING WITH DIFFICULT SITUATIONS

October 31, 2025 By Judy Lipson

By Judith E. Lipson, M.A., LPC

People typically assume that there are only two options to respond to a confrontational situation: To get angry (usually not feeling in control), or to not do anything (which feels submissive). There are actually four options. I will describe each here:

  1. ANGER. It happens so easily, often without choice. Your nervous system has activated and quickly escalated, and you want to fight back.  I’m not saying that you shouldn’t stand up for yourself. But choice 2 will show you a more effective option that allows you to do so in a manner where you can be heard and don’t feel out of control. (Also, often when you speak to another from your own dysregulated nervous system you end up making a situation worse.)
  2. ASSERTIVE response. This is an excellent option and is the only way that you can truly be heard. When you respond in anger, the other’s defensive walls come up and they are less likely to hear any of your important message. They also might turn things against you, citing your angry tone and words – “You are the problem”. But when you can hold an inner (and therefore outer) calm, your message can be delivered with clarity and sincerity and without attacking the other. As you are already aware, this can be difficult to pull off. The fact that you want to confront the other person is an indicator that you have been triggered in some way. If it’s a mild trigger, an assertive delivery will not be as hard. But if your nervous system has been activated in a big way (oh so common; right?!) then it will be harder to regulate your own system to be able to deliver assertively rather than aggressively. Which brings us to option 3….
  3. PAUSE/DO NOTHING. This is not the same as what you may have previously done when you did nothing (you’ll see that in option 4 below). This option is not about submissiveness! It’s a deliberate decision that is not made from a shutdown, overwhelmed nervous system. This choice is made because you and your message want to be truly heard. Sometimes your nervous system is just not up to the challenge. Sometimes that’s true for the other, or for both of you. Doing nothing means that you pause for the necessary time to address your own needs. Are you hungry, thirsty, tired, sick, or emotionally exhausted? And how about the other person who has gotten you riled up? If they are dealing with any of these same issues they won’t be as likely to be able to receive your important message. And please be honest with the situation — if you or they have had too much alcohol or other substances, there will rarely be a good outcome, even with a calm, assertive delivery. Pausing is often the most effective response. Come back when things are more likely to work in your favor.
  4. SUBMISSIVE. This feels horrible. Like you’ve given the other person the control. You hate it. You feel disempowered, shrunk, small. You’re probably still angry at the other person, and now additionally angry with yourself for not speaking up. To avoid these feelings, you may have historically chosen choice one – anger. Remember that the submissive response is not the same as choice 3. Choice 3’s “do nothing”, is to take a pause from a conscious, conscientious and empowered place. It indicates that you are regulated (or regulating).

So, the goal is to strive to be assertive or to pause. These choices are right for different scenarios. Determine your choice by assessing your own situation and your bandwidth. If you or they are hungry, sick, over-tired or have any other reasons for having a dysregulated nervous system it might be best to wait and do nothing. Sometimes this is a permanent decision. Most often it’s a pause of minutes or hours but can be longer. It’s about finding the most advantageous opportunity for your regulated nervous system to communicate with the other person’s regulated nervous system.

These are the questions that I suggest:

  • Am I regulated?
  • Are they?
  • Can I stay regulated?
  • Will this conversation that I want to have actually make a difference? And is my need to speak up more important than the opportunity to actually make a difference? Sometimes you know that it will not change the outcome, but you need to speak your truth aloud – for yourself. Remember to still do so calmly and respectfully.

I hope that you found this helpful. The ability to be able to stand up for oneself and also to be heard is integral to one’s sense of Self

Judy Lipson is a Licensed Professional Counselor and educational strategist in West Bloomfield, MI. She helps clients of all ages who have learning difficulties, work or school related anxiety, ADHD, Asperger’s Syndrome or Autism Spectrum Disorders, and those who wish to Remember and Become ‘Who You Really Are’. Contact Judy at 248.568.8665 and judylipson@spiralwisdom.net, and visit www.JudyLipson.com for more information.

This article is for informational purposes and is not meant to replace medical care.

Filed Under: Articles, Personal Improvement Tagged With: anger, assertiveness, communication, disempowered, dysregulation, emotional regulation, empowered, submissive

The Digital Age: Social Media and Electronic Games

December 1, 2011 By Judy Lipson

keyboardBy Judith E. Lipson, M.A., LPC

Many of this column’s readers are digital natives, growing up in the age of digital technology -unlike digital immigrants like me. Natives have always known the computer, games and the Internet. Today’s youth have always had social media.

Social media, which includes Facebook and Twitter, is neither good nor bad. It’s a means for people to communicate instantly and across vast distances. Time zones and location no longer determine connectedness. Information is immediate and available, real-time. This means that one can write or post without thinking of the ramifications. [Read more…]

Filed Under: Parenting Tagged With: cell phones, communication, computer, computer etiquette, cyber use, digital natives, digital technology, electronic media, email, facebook, internet, posting, twitter, unplug

Prepare For School

August 1, 2011 By Judy Lipson

By Judith E. Lipson, M.A., LPC

A new school year is nearly upon us. And the excitement that you see on your child’s face is real – even for the student who finished last year with a deep scowl and resignation, or who struggled academically, or completely lost motivation and gave up. This year offers a new opportunity, which is filled with possibility. Boost your child’s positive thoughts, hopes, dreams, and exuberance (or at least hopeful tolerance) to create a successful outcome for this new school year.

The beginning of each new school year (as well as each card marking or semester) is a new beginning for your child and students. All of us like fresh beginnings; this is why we create New Year Resolutions in December/January. The following is a list of ideas to help your child to have a positive year. [Read more…]

Filed Under: Educational Tagged With: backpacks, communication, homework, organization, school preparation, sensitives, special needs, study time

Effective Communication

May 31, 2011 By Judy Lipson

leafy tree viewed from groundBy Judith E. Lipson, M.A., LPC

Communication is a vital aspect of children’s development and it may be necessary for parents to teach. Below are techniques for how to teach your child effective communication and a unique method to use when your child is resistant to listening. (This is especially helpful for parents of adolescents.)

It’s never too early or too late to teach your child how to communicate and to provide opportunities for your child to practice. Here are some suggestions: [Read more…]

Filed Under: Autism, Parenting Tagged With: ADHD, aspergers, autism, communication, learning disabilities, social skills, soul to soul communication, teaching communication

Creating a Successful School Year

September 1, 2010 By Judy Lipson

Fall trees

By Judith E. Lipson, M.A., LPC

September is here and school begins again. Some children are “cheerful consumers” and can’t wait to learn everything that their teachers give them. Others are less interested and hope to avoid homework whenever possible.

Many readers are familiar with the child who says, “I don’t have any homework. I did it in school.” They end up with a poor grade because the homework was not done. I can hear your sighs of recognition right now. To avoid this vicious circle, I recommend that all students have a daily study time ritual to start the year off right. [Read more…]

Filed Under: Educational Tagged With: 504, communication, homework, IEP, school, staffings, study, studying

Soul-to-Soul Communication

September 4, 2004 By Judy Lipson

waves on Lake Michigan beach

By Judith E. Lipson, M.A., LPC

There’s a wonderful opportunity to assist communication when words seem to fail. I found many opportunities to use this style when my children were adolescents. They were angry, hurt, resentful (most parents of an adolescent can recognize the moment), and wouldn’t listen to my verbal words; nor would they accept a physical hug. At night I would speak to them from my heart, and share the meta-physical hug that they would otherwise not accept. The next day I would feel a reduced tension between my child and me, and thus the healing began. [Read more…]

Filed Under: Spiritual/Metaphysical Tagged With: adolescent, communication, conflict

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Judy Lipson is a Licensed Professional Counselor supporting ADHD, Anxiety, Autism Spectrum/Aspergers as well as those who wish to explore their Life’s Purpose. Judy provides Counseling, Educational Consultations, Academic Support and Presentations/Workshops.

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